We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all.
To achieve this, HCO has established the following as part of its policy:
Committing to observe Quality Management System in compliance with ISO 9001:2015, ISO/IEC 17065:2012(E), ISO/IEC 17021-1:2015(E) 1:2015(E), GSO 2055-2, GSO 2055-1, GSO 993, OIC/SMIIC 1:2019, and OIC/SMIIC 2:2019.
Understanding the importance of impartiality and confidentiality in carrying out its Halal certification activities
Managing conflict of interest and ensuring objectivity of HCO’s Halal certification activities
Identifying clients’ requirements, and continuously implementing initiatives to improve our services
Establishing and maintaining a customer complaints procedure
Ensuring compliance with relevant industry specific standards and all statutory, regulatory and legal requirements
Constantly pursuing the quality, value and reliability of service to our clients and striving to meet and, where possible, exceed client expectations, thereby maximising total satisfaction
Ensuring all training is carried out to specifications set out by regulatory bodies when accredited, all certification is monitored. All participants either at HEHCT premises or client premises are advised of all health and safety aspects and giving training using suitably qualified instructors.
Regularly auditing our quality management systems in order to monitor compliance and facilitate continual improvements
Developing and offering high-quality services that meet the needs of the community and our clients with regard to the quality safety of halal certified products
Maintaining international recognition of our services in support of our clients’ current and future requirements and expectations, including continuing professional development of our staff
Implementing prompt action in respect of non-conformities, complaints observations and recommendations. Non-conformities, complaints, observations and recommendations are logged and actioned with the minimum of delay. Records of all corrective and/or preventive actions and their effectiveness are maintained
Analysing, reviewing and discussing non-conformance reports in minuted annual Management Review Meetings
Providing training and development required for staff to improve existing skills/knowledge and achieving new skills
This policy is communicated to all levels of HCO staff and forms part of their orientation/training programme. Although the CEO has ultimate responsibility for Halal Quality, all employees have a responsibility within their own areas of work to help ensure that quality assurance is embedded within the whole of the company.